Supporting You with Less Out-of-Pocket Costs and Less Stress: The Big Deal About GapOnly Pet Insurance Claims

That’s why we’re so pleased to let you know: GapOnly® is now available at Vetland Hospital & Emergency — for procedures and consultations.

And yes — it’s a very big deal.

Pet insurance can be a godsend. It can really help to take the financial pressures from decision-making about your pet’s health, meaning critical decisions can be made from the heart.

Traditionally, pet insurance has been challenging, leaving you to cover the full costs of treatment and later attempt to claim and await a refund. It’s a lengthy process that can leave you unexpectedly out of pocket until your claim is approved. 

Say Goodbye to Upfront Payments

Here’s how it works:

At the time of your visit, we submit your insurance claim on the spot. Within minutes — usually around 5 — the claim is assessed, and if it’s approved, you only pay the gap.

That’s the portion of the bill not covered by your policy. No waiting, no full upfront cost, no back-and-forth with your insurer.

A Move In the Right Direction, Just like Human Healthcare — Finally

It’s a service many pet families have long been asking for. After all, we’re used to on-the-spot private health claims when we visit our own GPs or specialists.

Pets, who are just as much family, deserve the same care and convenience. And now, they can have it.

Vetland Hospital & Emergency is proud to partner with GapOnly® to bring this experience to our clients. It makes quality care more accessible, less stressful, and a lot more straightforward.

Here’s What You Need to Know

• GapOnly® is available during standard business hours, Monday to Saturday, 8 am–10 pm (excluding NSW public holidays).
• It’s currently offered only with participating pet insurance providers.
• The service is available for both procedures and consultations here at Vetland Hospital & Emergency.
• Let our team know at check-in if you’d like to use GapOnly® for your visit.

If your pet is insured, we highly recommend exploring whether your policy includes GapOnly®. It could mean less financial strain, fewer steps in your day, and more focus on what really matters — your pet’s recovery.

Got questions about how it works or whether your insurer is eligible? Our friendly team is always happy to chat. Let’s take the pressure off pet care — together.